Shipping Policy

1. Order Processing

At KnoestVintageWatches, every watch is carefully inspected and securely prepared before shipment.

Orders are processed within 1–2 business days after the order has been placed.

Once the order has been shipped, the customer will receive a shipping confirmation with tracking information where available.

2. Shipping Methods & Delivery Times

Delivery times depend on the destination and the selected shipping method.

Estimated delivery times:

• Netherlands: 1–3 business days
• European Union: 3–7 business days
• International orders: 5–14 business days

Delivery times are estimates only and may vary due to circumstances outside our control, including carrier delays, holidays, customs procedures, weather conditions, or other unforeseen events.

3. Shipping Costs

Shipping costs are calculated during checkout and depend on the customer's location and the selected shipping method.

Any customs duties, import taxes, or additional fees charged for international shipments outside the European Union are the responsibility of the customer.

4. Secure Packaging

Each watch is carefully packaged using suitable protective materials to ensure safe transportation.

Before shipment, every watch is inspected and its condition is documented to ensure that it leaves our facility in the expected condition.

5. Tracking & Delivery

When tracking information is available, customers will receive a shipping confirmation containing the tracking details.

Customers are responsible for providing accurate and complete shipping information. KnoestVintageWatches is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided by the customer.

6. Lost or Damaged Shipments

KnoestVintageWatches takes care to ensure every order is shipped safely.

If a package arrives damaged, the customer must contact us as soon as possible after delivery and provide clear photos of the package and the product so the issue can be investigated.

If a shipment is confirmed lost during transit, KnoestVintageWatches will work with the shipping provider to investigate and resolve the matter.

7. Delivery Responsibility

KnoestVintageWatches remains responsible for the order until it has been delivered to the shipping address provided by the customer.

Once the package has been successfully delivered, responsibility for the product transfers to the customer.

8. Delays

Although we aim to deliver all orders within the estimated delivery times, delays may occur due to circumstances beyond our control, including carrier delays, customs processing, strikes, weather conditions, or other unforeseen events.

Such delays do not automatically entitle the customer to compensation.

9. Contact Information

For questions regarding shipping, please contact:

KnoestVintageWatches

Email: knoestvintagewatches@gmail.com

KvK: 98989693

VAT: NL005365342B50